سياسة الاسترداد

 

At Kit Crates, we take pride in delivering high-quality products and a smooth shopping experience. If you face any issue with your order, we’re here to help.

Eligibility for Returns & Refunds

We only accept returns or issue refunds under the following conditions:

✅ Wrong Item Received

If the item you received does not match what you ordered.

✅ Damaged Item

If the product arrives damaged or defective.

Return Requirements

To process a return or refund, the following must be provided:

  • Original tags attached

  • Original packaging in good condition

  • Purchase receipt or proof of order

  • Return request submitted within 7 days of delivery

Items that do not meet these requirements may not be eligible for return or refund.

How to Submit a Return Request

Please contact our support team with your order details and photos of the item (if damaged):

📧 kitcrateslb@gmail.com
📞 +961 70 410 299

We will review your request and guide you through the next steps.

Size Assistance

Please note that returns for sizing issues are not accepted.
If you’re unsure about what size to order, our team is happy to help you choose the perfect fit:

📩 Reach out anytime for size guidance!

Exchanges

Exchanges are offered only if the wrong item was sent or the item arrived damaged.

Processing Time

Once your return is approved and received, please allow 3–7 business days for inspection and refund processing.